Terms & Conditions

Last Updated: 17 September 2023

Welcome to uniform.pk, your trusted store for school events, birthday parties, horror themes, superhero themes, and other party costumes in Pakistan. Please read the following disclaimer carefully before using our website or placing an order.

By using our website, you agree to accept the terms and conditions outlined in this disclaimer and our Terms & Conditions and Privacy Policy

Our website is provided "AS IS" and "AS AVAILABLE," and users accept the content at their own risk. We do not guarantee the availability of products, and errors or inaccuracies in product descriptions or pricing may occur. You use our services at your own risk.

Delivery Terms:

• Delivery timelines start after confirmation via call or WhatsApp.
• If we believe standard cash-on-delivery services can't deliver within the event timeline, we reserve the right to stop the dispatch process.
• We are not liable for shipping delays due to weather, holidays, or mishandling​​.
• Delivery times vary based on shipping methods and confirmation​.

Payment Terms:

• Full payment must be made before dispatch in case of advance payment.
• We reserve the right to refuse delivery if the phone number is unresponsive​.
• We can deny delivery, if customer's bhevaiour is non serious about recieving the parcel
• We reserve the right to refuse to dispatch order, if custmer's event date is lie under our delivery time.

Billing Accuracy:

Customers must provide complete, current, and accurate billing information.

Refunds and Returns:

• Refunds are not accepted for final sale items or if products are damaged/worn​​.
• Conditions for returns include intact tags and unused items. See our Return Policy for details.

Disclaimer of Warranties & Limitation of Liability:

• No warranties are provided regarding the website, products, or services.
• Users use our website at their own risk, and uniform.pk is not liable for any direct, indirect, or incidental damages​.
• Eid Holidays, strikes, Non working days during delivery time can affect the delivery timeline. If order dispatch customer is liable to recieve the order

Accuracy Disclaimers:

• We cannot guarantee the accuracy, completeness, or current status of the information on our site.
• Product descriptions are subject to change without notice​.

Dispute Clause:

• Any dispute arising from uniform.pk activities or purchases must be submitted to confidential arbitration in Lahore, Pakistan.
• No complaints can be filed in any court in Pakistan or worldwide​.

Copyrights & Trademarks:

• All content, logos, designs, and trademarks on uniform.pk are our intellectual property.
• Unauthorized use of our intellectual property is prohibited​​.

No Professional Advice Disclaimer:

Information at uniform.pk is for general purposes only and not a substitute for professional advice. Consult with professionals before making decisions based on website content​.

Compliance with Pakistan's E-Commerce Laws:

Electronic Transactions Ordinance (ETO) 2002:

Uniform.pk’ transactions adhere to the Electronic Transactions Ordinance, which provides a legal framework for electronic transactions and protects personal data​.

Prevention of Electronic Crimes Act (PECA) 2016: Uniform.pk comply with PECA, which addresses offenses such as:

• Illegal access to data (hacking)
• Denial of Service (DoS) attacks
• Electronic fraud and forgery
• Cyber terrorism
• Data breaches​

Consumer Protection:

Consumer Protection Act (CPA) 2019:

Uniform.pk policies are consistent with the CPA to protect consumers against fraud and exploitation​.

Uniform.pk follow the guidelines set by Pakistan's E-Commerce Policy Framework, which focuses on consumer protection, dispute resolution, and intellectual property rights

E-Commerce Policy of Pakistan (2019):

We adhere to the guidelines provided in the E-Commerce Policy of Pakistan, which include:

• ·         Protection of consumer data and privacy.
• ·         Establishment of secure and reliable payment systems.
• ·         Resolving disputes using appropriate ADR (Alternative Dispute Resolution) mechanisms.
• ·         Compliance with international standards and best practices.

 ................................................................

Incase of any complaints about the parcel, please contact uniform.pk Or Customer Care 03208643676. Leopards Courier, Pakistan Post, TCS Courier are responsible for delivery and cash collection only and not responsible for any defect.

 پارسل کے بارے میں کسی بھی شکایت کی صورت میں، براہ کرم uniform.pk یا کسٹمر کیئر 03208643676 پر رابطہ کریں۔ لیپرڈز کورئیر، پاکستان پوسٹ، ٹی سی ایس کورئیر صرف ڈیلیوری اور کیش اکٹھا کرنے کے ذمہ دار ہیں اور کسی بھی خرابی کے لیے ذمہ دار نہیں ہیں۔

Access and use of the products and services available on website uniform.pk are subject to the following terms and conditions. By using this website you are agreeing with our Terms and Conditions.

The Terms and Conditions may be changed or updated by admin from time to time and without prior notice. We will indicate at the top of the Terms and Conditions the date on which they were last updated and any use of the site assumes acceptance of the new Terms and Conditions.

Terms of use

You may use the website only in with these Terms and Conditions which include complying with all applicable laws and codes of practice within the Pakistan and any other jurisdiction from which you are accessing the site.

In using the site you agree that you:

·       Will provide true, accurate, current, complete and non-misleading information on any registration form.

·       will not disclose any unauthorized or fraudulent details

·       will not post, transmit  any information via the website which is may be harmful, vulgar, or otherwise illegal or offensive

User ID, password or other information as confidential and not disclose it to any third party.

Term under which website is provided

Access to this site is provided on a temporary basis and we reserve the right at any time to

·       Service withdrawal without notice.

·       Access denied to some or all of the site.

·       Suspending services offered.

·       Remove goods,  jobs or promotions from the site.

·       Cancel your registration, order and/or account without notice.

Cash Handling Charges

Conditions of Making an Online Purchase

Buying Online

·       You may purchase available goods online at uniform.pk

·       Please see our Delivery charges and restrictions.

o   The delivery times given are estimated and from time to time may be affected by events outside.

·       In order to set up the account and you agree to provide accurate, current, complete and non-misleading information.

·       You can return items within 7 days of receipt for online orders only.

Presentation, Pricing and availability of goods

We always aim to ensure that all details, descriptions and prices appearing on this website are accurate, but from time to time errors may occur.

·       Photography representation of the item may be affected by the settings of the computer on which it is viewed.

·       An error in the price of an item on our site we reserve the right to withdraw this item from sale. If you have placed an order at the incorrect price, we will inform you of the error and give you the opportunity to confirm your order at the correct price, or cancel the order.

EXCHANGE POLICY:

Uniform.pk accept exchanges within a period of 7 days from delivery date, provided they are eligible for exchange. 

• Exchange is only possible if the size or colour ordered is not as per your requirement.
  
• If you prefer to replace your product, just let Customer Service know.
  
• We will call you as soon as your initial product has been received.
  
• We have looked into availability of the replacement product.
  
• If you choose a refund voucher, you can also use it to buy a similar product on our shop yourself. 
  

RETURN POLICY:

Uniform.pk accept returned within a period of 7 days from delivery date, provided they are eligible for return. 

Q: What is the reason for my complaint?

Answer:

·        Item is not the one ordered or is not as advertised.

·        Item is defective, counterfeit or damaged at the time of delivery.

Q: What are the conditions for returning the item?

Answer:

·        Item must be in original condition

·        Item must not be used

·        Seal must be intact if there is one, item in original condition

·        Item must include all packaging and accessories

·    Q: How long after delivery can I submit my claim and what should I do?

Answer:

·        7 Days to call Customer Service.

·        Call Customer Service to schedule a pick-up or drop-off.

·        Fill the return form.

·    Q: What do I get and when?

Answer:

A full refund in the form of:

·        Voucher: (1-2 business days)

·        Bank transfer: (3-4business days)

·       Cash In Case of Walk In Customer

CANCELLATION POLICY:

·        Contact to Customer Care 03208643676 as soon as possible with your order number.

·        If order has not been processed, we can cancel it and refund your amount.

·        If your product has been shipped and is yet to be delivered.

·        Shipment charges may apply

·        Please do not accept delivery and inform Customer Care before rejecting the delivery.